Do you have a passion for the Leisure and Entertainment industry and enjoy creating unforgettable experiences for guests? Join the Guest Experience Crew at Madame Tussauds Amsterdam and work in one of the city's most exciting attractions, surrounded by famous figures such as Martin Garrix, Beyoncé and Johnny Depp.

We are looking for enthusiastic and social people who enjoy meeting others, having fun at work and making every guest's visit a memorable one.

About the role
As part of the Guest Experience Crew, no two days are quite the same. You could be welcoming guests at reception, working behind the till, selling souvenirs, serving at the bar or walking around the attraction making sure everyone is having a great time.

Your responsibilities include:

• Making guests feel welcome and providing great service.
• Working in different areas of the attraction, including reception, retail and the bar.
• Handling sales and payments and selling tickets, souvenirs and refreshments.
• Interacting with guests and helping create a fun and memorable experience.
• Being proactive and going the extra mile when guests need help.
• Working together with your colleagues and helping wherever needed.

What we're looking for

• You are social and enjoy talking to people.
• You are enthusiastic and like making others happy.
• You are not afraid to approach guests and start a conversation.
• You are flexible and happy to take on different tasks.
• You speak Dutch and English.
• You are at least 18 years old.
• You are available to work flexible hours, including weekends, public holidays and holiday periods.
• You are a team player and enjoy working in a busy environment.

Perks, Benefits, and Culture

• A unique working location in the heart of Amsterdam.
• Great colleagues, social events and a fun working environment.
• Free access to Merlin attractions worldwide for you, family and friends.
• 50% discount for you and friends at participating attractions in the Netherlands.
• 25% discount on merchandise, hotels and accommodation at Merlin attractions worldwide.
• Opportunities for development and training.
• Individual and team bonuses.
• An all-in salary of €19.52 per hour for employees aged 21 and over.
• Partial travel allowance from 8 km.
• Flexible working hours and schedules between 08:30 and 22:00. 

At Merlin, we welcome people from around the world to our magical attractions and resorts every day, and we want to reflect that same multicultural mix within our company. We strive to create an inclusive and diverse workplace where people can be themselves, have equal opportunities and thrive together. Because at Merlin, everyone matters.

Together, we are building a workplace where everyone feels valued, regardless of age, race, gender, disability or sexual orientation. While we know there is always more to learn and improve, we are committed to being the most inclusive and flexible employer in our industry.